Digital Marketing & Transformation Exchange

London, UK

September 2016

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Media Partners

Independent Research Partner



Forrester Research (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 500,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizations.

Empowered customers are disrupting every industry, ushering in a 20-year business cycle Forrester calls the age of the customer. In the age of the customer, the only sustainable competitive advantage is knowledge of and engagement with customers. The most successful enterprises will reinvent themselves to systematically understand and serve increasingly powerful customers. While companies have always, to a greater or lesser extent, called themselves "customer-centric," this is different. This is not about "customer-centric" thinking or "the customer is always right." Instead, the new power of customers means that a focus on the customer now matters more than any other strategic imperative.

Success in the age of the customer will be dictated by transforming customer experience, accelerating digital business, embracing the mobile mind shift, and turning big data into business insights. 
For more information visit:

2015 Media Partners

Website: by Adobe delivers marketing insights, expertise, and inspiration for and by marketing leaders—all aimed at helping CMOs and senior marketers lead their brands in this new digital world. To help marketers stay informed and save time, features curated content from more than 150 leading sources. We offer daily exclusive content—thought leadership, interviews with industry leaders, insight, features, news, and slide shows—from across the industry. . .content you won’t find anywhere else.

We also offer two weekly newsletters—“Top 10 Insights” and “News In Review”—free to subscribers. You can also  follow us on Twitter and Facebook.

CX Network


At the CX Network you can share ideas, best practice and solutions for those in the market who have the greatest customer experience and management challenges. Through online offerings you can ensure your brand is exposed to high level decision makers who have a need for solutions like yours. We can quickly deliver customised advertising packages to help you meet your business development needs and capture top-quality leads that can be tracked and prospected.

Connect and interact with your target audience through varied media options. With an array of mixed media, cutting-edge online platforms and live event presentation opportunities, we offer cost-effective methods to deliver your message and position you as a thought leader to the market.

Select from a range of content including webinars, whitepapers, infographics, industry reports, case studies, videos interviews, podcasts, up-to-date reports from leading analysts and contributors, and so much more.

Visit the CX Network today or alternatively, click here to register for your free membership.



Read www.LoyaltyMagazine.Comand the printed edition of Loyalty Magazine (published three times a year) for indispensable news and insight on reward schemes, customer acquisition & retention, data, CRM, contact centres, green loyalty, mobile and social media rewards.

To subscribe please call Maxine Wernick on +44 (0)1572 820088 or email [email protected]

Mobile Innovation Magazine


Mobile Innovations Magazine is the edgy, ground‐breaking title from experienced publishers McIntosh Media and this is our online information resource.

Our remit is to report on the dynamic and unpredictable world of mobile innovations and how they can be used to increase sales and promote business. Our reporting is not constrained by geographic or subject boundaries, only by whether the topic is interesting.

The magazine supports The Mobile Innovations Awards and the Mobile Innovations Conference.

For more information see our website at or email [email protected] 


Website: is an online service offering advertising best practice, evidence and insights from the world's leading brands. Warc helps clients in over 100 countries grow their businesses by using proven approaches to maximise advertising effectiveness. Warc's clients include the world's largest advertising and media agencies, brands, research companies and universities. With 8000+ effectiveness case studies, 800+ event reports, plus best practice guides, consumer insights and trend analysis in one place, Warc is designed to support your business proposals and improve marketing effectiveness. Warc - when you know, you grow.

Take a look at 
Contact us at: [email protected]


Through the website, social media brand pages and community activities; MyCustomer provides valuable knowledge and industry insight for customer-focused professionals around the globe and seeks to facilitate relationships between buyers and suppliers.