Digital Marketing & Transformation Exchange

London, UK

September 2016

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Advisory Council

The Customer Management Advisory Council

The Customer Management Advisory Council is an international group of experts who specialise in Customer Experience, Customer Insight, Customer Service, Analytics, Marketing, Operations & Sales, who advise Customer Management Exchange on a number of strategic decision-making processes when it comes to researching and developing Exchange events.

The Council provides meaningful help on a regular basis in many different areas, including agenda content, speaker suggestions, event structure, networking activities and more. Their abilities, experience, and knowledge have been carefully selected to ensure that as a group they provide Customer Management Exchange events with well rounded and balanced advice. Sometimes questions will be posed to the group as a whole and sometimes individual members will be consulted alone, however, they each share an active and regular dialogue with Exchange Producers.

Your Advisory Council currently consists of:

  • Moira Dorsey
    VP Research Director and Practice Leader
    Forrester Research
  • Mike Ashton
    Managing Director
    ABCG Training & Consulting
  • Charles Doyle
    Chief Marketing Officer & VP Research
    Jones Lang LaSalle
  • Philippa Snare
    Chief Marketing Officer
    Microsoft UK
  • David Boyle
    Senior Vice President, Insights
    HarperCollins Publishers
  • Christine Crandell
    President and Chief Experience Innovator
    New Business Strategies
  • Vicky Stennes
    Former Vice President, Inflight Experience
    JetBlue Airways
  • Max Kelly
    Former Managing Director
    Virgin Insight
  • Caroline Taylor
    IBM Europe
  • Moira Clark
    Professor of Strategic Marketing & Director, Henley Centre for Customer Management
    Henley Business School
  • Georgios Kolovos
    European Marketing Director
    GE Capital
  • Thomas Brown
    Head of Insights
    Chartered Institute of Marketing
  • Olivier Mourrieras
    Net Promoter Centre of Excellence Director
  • Dawn Cox
    Director of Customer Experience, Europe
  • Cesar Lastra
    CesarLastra Ltd.
  • Simon Morris
    Director, Marketing EMEA, Digital Marketing BU

We are always recruiting for new members to join the Customer Management Advisory Council, so please do get in touch if you think you could provide a complimentary level of expertise and advice, or would simply like to find out more about what is involved.

If you have a question for the Council, please let us know, and we endeavour to get their feedback to you at the soonest possible opportunity.