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Advisory Council
The Customer Management Advisory Council
The Customer Management Advisory Council is an international group of experts who specialise in Customer Experience, Customer Insight, Customer Service, Analytics, Marketing, Operations & Sales, who advise Customer Management Exchange on a number of strategic decision-making processes when it comes to researching and developing Exchange events.
The Council provides meaningful help on a regular basis in many different areas, including agenda content, speaker suggestions, event structure, networking activities and more. Their abilities, experience, and knowledge have been carefully selected to ensure that as a group they provide Customer Management Exchange events with well rounded and balanced advice. Sometimes questions will be posed to the group as a whole and sometimes individual members will be consulted alone, however, they each share an active and regular dialogue with Exchange Producers.
Your Advisory Council currently consists of:
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Moira Dorsey
VP Research Director and Practice Leader
Forrester Research
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Mike Ashton
Managing Director
ABCG Training & Consulting
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Charles Doyle
Chief Marketing Officer & VP Research
Jones Lang LaSalle
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Philippa Snare
Chief Marketing Officer
Microsoft UK
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David Boyle
Senior Vice President, Insights
HarperCollins Publishers
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Christine Crandell
President and Chief Experience Innovator
New Business Strategies
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Vicky Stennes
Former Vice President, Inflight Experience
JetBlue Airways
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Max Kelly
Former Managing Director
Virgin Insight
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Caroline Taylor
CMO
IBM Europe
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Moira Clark
Professor of Strategic Marketing & Director, Henley Centre for Customer Management
Henley Business School
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Georgios Kolovos
European Marketing Director
GE Capital
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Thomas Brown
Head of Insights
Chartered Institute of Marketing
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Olivier Mourrieras
Net Promoter Centre of Excellence Director
E.ON
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Dawn Cox
Director of Customer Experience, Europe
Staples
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Cesar Lastra
Founder
CesarLastra Ltd.
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Simon Morris
Director, Marketing EMEA, Digital Marketing BU
Adobe
We are always recruiting for new members to join the Customer Management Advisory Council, so please do get in touch if you think you could provide a complimentary level of expertise and advice, or would simply like to find out more about what is involved.
If you have a question for the Council, please let us know, and we endeavour to get their feedback to you at the soonest possible opportunity.